organization. Familiarity with ticketing or workflow management tools (e.g., ServiceNow, Jira). Proven ability to coordinate...
, ServiceNow, or Zendesk. Ensure timely updates and resolutions of open support tickets while maintaining SLAs. Guide..., ServiceNow, or Zendesk. Basic troubleshooting knowledge of SaaS, web-based, and IT systems. Strong customer service...
, phone, email, and chat. Document, track, and prioritize all issues in the help desk platform (JIRA, ServiceNow, Zendesk... (preferred). Proficiency with help desk and CRM tools such as JIRA, ServiceNow, or Zendesk. Strong understanding of web-based...
platform and associated modules. Familiarity with help desk or ticketing systems (JIRA, ServiceNow, Zendesk...
with ServiceNow, including implementation, administration, configuration, and basic development. Proficient in working with modules..., Agent Workspace, Predictive Intelligence, and Service Portal. Demonstrated expertise in ServiceNow scripting, tool...
. Desired or nice to have expertise: React.js Angular ServiceNow CyberArk Java UI design tools Our Core values...
the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing..., remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work...
. Strong communication and documentation skills. Experience with IT ticketing systems such as Freshservice, Jira, Zendesk, or ServiceNow...
the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing... ServiceNow transformation programs. This team is responsible for driving, through best-in-class program management, enterprise...
for complex issues across the ServiceNow platform, web applications, and cloud environments (AWS, Azure, VMware). Troubleshoot... with ServiceNow team on Asset Management, Discovery, Orchestration, and support alignment with ITIL best practices. Support database...