Description We are seeking a ServiceNow Subject Matter Expert (SME) to lead the development, configuration..., and ongoing evolution of our ServiceNow platform. In this role, you will serve as a technical leader and trusted advisor, ensuring...
such as ServiceNow, using orchestration tools Effectively and independently take on and manage tasks/work inside multiple projects...
Support: Respond to employee inquiries regarding time and attendance via email and ServiceNow, ensuring timely and accurate...
) Experience with Jira, ServiceNow, BMC Remedy, or equivalent ITSM tools Understanding of cybersecurity principles and network...
, phone, email, and chat. Document, track, and prioritize all issues in the help desk platform (JIRA, ServiceNow, Zendesk... (preferred). Proficiency with help desk and CRM tools such as JIRA, ServiceNow, or Zendesk. Strong understanding of web-based...
platform and associated modules. Familiarity with help desk or ticketing systems (JIRA, ServiceNow, Zendesk...
, ServiceNow, or Zendesk. Ensure timely updates and resolutions of open support tickets while maintaining SLAs. Guide..., ServiceNow, or Zendesk. Basic troubleshooting knowledge of SaaS, web-based, and IT systems. Strong customer service...
. Desired or nice to have expertise: React.js Angular ServiceNow CyberArk Java UI design tools Our Core values...
for complex issues across the ServiceNow platform, web applications, and cloud environments (AWS, Azure, VMware). Troubleshoot... with ServiceNow team on Asset Management, Discovery, Orchestration, and support alignment with ITIL best practices. Support database...
) in fast-paced environments. Strong command of tools like Jira, Confluence, Trello, Smartsheet, and ServiceNow...