Scrum Master - Infrastructure Engineer
, ServiceNow, or similar Agile/ITSM tooling. · Servant Leadership: A 'team-first' mentality with a focus on enabling...
, ServiceNow, or similar Agile/ITSM tooling. · Servant Leadership: A 'team-first' mentality with a focus on enabling...
, ServiceNow, or similar Agile/ITSM tooling. · Servant Leadership: A 'team-first' mentality with a focus on enabling...
including Word, Excel, PowerPoint Experience with ServiceNow SPM is preferred All offers and/or employment contracts...
and incident lifecycle concepts. Proficiency in tools such as ServiceNow, PagerDuty, Microsoft Teams, and other enterprise... of Technology (VOT) communications and outage updates to stakeholders. Monitor ServiceNow for incident alerts and help classify...
statements, along with addressing collaborator inquiries via email, phone, and ServiceNow. The Analyst will be responsible...
and track inventory of assets through our tracking software in ServiceNow Provide Hardware/software support to internal... employees Respond to incoming requests via phone and ServiceNow tickets. Resolve 1st and 2nd level incidents. Log and update...
). ServiceNow experience. Ability to work effectively in a fast-paced, high-change environment. Additional Locations:...
, ServiceNow, etc. Strong troubleshooting and diagnostic skills for software, hardware, and networks. Able to work independently...
, and tools (e.g., BPMN, SIPOC, RACI), with hands-on experience using platforms like Visio, Blueworks, ServiceNow, SharePoint...
, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...