Senior Systems Engineer
., ServiceNow). Basic networking (TCP/IP, DNS, DHCP) and remote support tools. Excellent communication, problem-solving...
., ServiceNow). Basic networking (TCP/IP, DNS, DHCP) and remote support tools. Excellent communication, problem-solving...
such as ServiceNow, using orchestration tools Effectively and independently take on and manage tasks/work inside multiple projects...
Support: Respond to employee inquiries regarding time and attendance via email and ServiceNow, ensuring timely and accurate...
) Experience with Jira, ServiceNow, BMC Remedy, or equivalent ITSM tools Understanding of cybersecurity principles and network...
organization. Familiarity with ticketing or workflow management tools (e.g., ServiceNow, Jira). Proven ability to coordinate...
, phone, email, and chat. Document, track, and prioritize all issues in the help desk platform (JIRA, ServiceNow, Zendesk... (preferred). Proficiency with help desk and CRM tools such as JIRA, ServiceNow, or Zendesk. Strong understanding of web-based...
, ServiceNow, or Zendesk. Ensure timely updates and resolutions of open support tickets while maintaining SLAs. Guide..., ServiceNow, or Zendesk. Basic troubleshooting knowledge of SaaS, web-based, and IT systems. Strong customer service...
platform and associated modules. Familiarity with help desk or ticketing systems (JIRA, ServiceNow, Zendesk...
. Desired or nice to have expertise: React.js Angular ServiceNow CyberArk Java UI design tools Our Core values...
. Strong communication and documentation skills. Experience with IT ticketing systems such as Freshservice, Jira, Zendesk, or ServiceNow...