, phone, email, and chat. Document, track, and prioritize all issues in the help desk platform (JIRA, ServiceNow, Zendesk... (preferred). Proficiency with help desk and CRM tools such as JIRA, ServiceNow, or Zendesk. Strong understanding of web-based...
, ServiceNow, or Zendesk. Ensure timely updates and resolutions of open support tickets while maintaining SLAs. Guide..., ServiceNow, or Zendesk. Basic troubleshooting knowledge of SaaS, web-based, and IT systems. Strong customer service...
platform and associated modules. Familiarity with help desk or ticketing systems (JIRA, ServiceNow, Zendesk...
. Desired or nice to have expertise: React.js Angular ServiceNow CyberArk Java UI design tools Our Core values...
for complex issues across the ServiceNow platform, web applications, and cloud environments (AWS, Azure, VMware). Troubleshoot... with ServiceNow team on Asset Management, Discovery, Orchestration, and support alignment with ITIL best practices. Support database...
) in fast-paced environments. Strong command of tools like Jira, Confluence, Trello, Smartsheet, and ServiceNow...
Description We are seeking a ServiceNow Subject Matter Expert (SME) to lead the development, configuration..., and ongoing evolution of our ServiceNow platform. In this role, you will serve as a technical leader and trusted advisor, ensuring...