applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols... tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals...
industrial switches, ~500 office switches, and ~1,600 WiFi access points. Ensure operational continuity of information systems..., procedures), and contribution to the development of installation and configuration procedures for network equipment (Cisco/Meraki...
& Android) SSO, SAML : Okta Cisco Meraki (LAN, WIFI, Firewall) VC Systems : Polycom/Logitech Hardware: 85% Apple, 15... systems and operations, including operating systems, security tools, applications You track and maintain hardware...
or ensure the implementation of local applications and infrastructures. Ensure the permanent availability of systems... information systems in order to keep up with site developments. Guarantee user ownership of the system. If necessary, coordinate...