compliance with all required brand and service standards - collaborating with colleagues to exceed guest expectations... room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive...
and process requests professionally and correctly. This includes taking roomservice orders, receiving and processing all requests..., or otherwise negotiates with others. Managing Projects and Policies Implements the customer recognition/service program...
and economical facility operations. Develops specifications and requirements for service contracts and administers such contracts... and grounds are maintained in excellent condition. Conducts guest room and common area inspection to ensure guest satisfaction...
market information by using sales systems and implements strategy to achieve property's financial room and catering goals... results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality...
, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use... of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest...
, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies... and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas...
, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote... about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current...
, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify... availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document...
., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the... and address guests' service needs;thank guests with genuine appreciation. Speak with others using clear and professional language...
is a must.** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room... reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms...