Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO... solutions using AWS services (Lambda, ECS/EC2, S3, Docker). Use Terraform or similar Infrastructure as Code (IaC) tools...
technology startup that focuses on digital commerce software-as-a-service and procurement and is owned by The ODP Corporation... with automation tools (e.g. JUnit, JMeter/k6, or Postman/Newman) - Prior experience with Git-based source code model and CI-CD...
analysis tools and methodologies. - Facilitate client on-boarding process by resolving operations and service issues that may... entire process of new client acquisition from identifying prospects, delivering customized financial service solutions...
all inbound service level objectives are being achieved: monitoring call volumes & queues based on real time call arrival and real... or more experience using Workforce Management tools (preferably Aspect eWFM, Empower, Genesys) with a focus on real time management...
this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.... Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training...
compliance to contract SLA's_ **Build people capability to ensure operational excellence andmaintain superior customer service...: - ** Functional Competencies/ Skill** - Process Knowledge - Knowledge of assigned process, tools andsystems - **Competent...
with deterministic answers. Service providers, NEMs and enterprises use it to test, measure and validate their networks and deploy..., product defect, etc, using CRM tools (SalesForce). - Occasional on-site training and support for the customers...
Preference tools to identify opportunities and document measured KPI's. - Maintaining Hyatt standards of service and ensure... departments to ensure efficient guest service - Resolve customer complaints as appropriate to maintain a high level of customer...
. In this role you will use your experience and drive to build enduring customer relationships through excellent service... understanding of full. - Prepares sales plans using company tools. - Performs regular status reviews and proposes recovery plan...
satisfaction and sales improvement. For this position, the most used tools will be Adobe Analytics and Excel. **Primary... with Operations, Customer Service, IT, and 3rd party systems like Cybersource and Worldpay. - Improve customers digital shopping...