FBS Help Desk Analyst I
for ITSM) 3. Freshservice (by Freshworks) 4. Jira Service Management (by Atlassian) 5. Ivanti Service Manager 6...
for ITSM) 3. Freshservice (by Freshworks) 4. Jira Service Management (by Atlassian) 5. Ivanti Service Manager 6...
Generative AI/LLMs NoSQL databases (AWS DynamoDB or equivalent) Atlassian tools (Jira, Bitbucket, Confluence) or equivalent...
(Change module, incident and problem module – Ideal) – Similar tools: Remedy, Cherwell, Ivanti, Jira (Atlassian)SysAid ITIL...
, Microsoft 365, Slack, Zoom, Atlassian, etc.). Develop and implement automation scripts and workflows to enhance system..., Slack, Zoom, Atlassian, or similar enterprise collaboration platforms. Expertise in scripting languages (e.g., PowerShell...
Demonstrated hands-on experience with Advanced Roadmaps for Jira Active Atlassian Certified Professional credential (e.g., ACP-100... or continuous process improvement initiatives Exposure to cloud-to-data center migrations or hybrid Atlassian environments...
, lead the administration of enterprise-level Atlassian platforms across both Data Center and Cloud environments... databases, handling upgrades, migrations, reporting, backups, and data compliance Manage containerized deployments of Atlassian...