is responsible for understanding contactcenter metrics and implementation of strategic goals and processes. Key Responsibilities... of roles in supporting departments - Have the leadership capacity to lead larger customer contactcenter teams - Serve...
to develop and implement a strategy/contact model for the Field Sales Representatives that will meet the guidelines established... credit issues and concerns, and develop new and enhanced programs to increase new accounts - Develop and manage cost center...
Key Performance Indicators (KPIs). - Previous contactcenter experience preferred. - Strong customer service orientation... system, striving for first contact resolution - Leverage HR knowledge base to provide consistent customer service - Assign...
patient at the center of everything we do. We continually strive to simplify and streamline our work to better serve... 2-3) For phase 3, may be supporting another main stat IRT eCRF DMC set up Study risk management plan (SRMP...
of specialization that include LAN, WAN, Wi-Fi, Voice, UC, ContactCenter, Digital Video, Application Development, Network Security... network problems. - 3. STAGE AND TEST - Testing and validating new hardware, software, and procedures for existing...
Resources disciplines. - Experience working in a contactcenter environment. - Experience providing administrative and general... to actionable analytics, contactcenter as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform...
extends to actionable analytics, contactcenter as a service (CCaaS), and our own SupportPredict AI-powered digital experience...**Description** **Sr. Manager, Human Resources - Mexico** The Senior HR Manager serves as the primary HR contact...
sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries... of 3 other analysts/senior analysts. This overall team will be responsible for Global SC for data, reporting, analytics...
If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover... to find out what the error/issue is. Contact users to better understand an issue. Contact other teams to help on resolving users...
and development of our ContactCenter agents and leaders. An HR Manager in a contactcenter oversees talent acquisition, employee.... Required Qualifications Experience: 4+ years in HR Management, with significant experience in a contactcenter environment. Skills...