with moderate to heavy call volume, while maintaining delivery of the highest quality of customer support. Requirements... Responsibilities: Obtain case information and submit requests to our internal system. Accept calls from plaintiffs via call queue...
Process: -Test task -Intro call (30') -Tech call (60') -Final call (60') All roles require reference and background...
for our services continue to grow. Our team has contributed to AAA titles within the Halo, Mass Effect, Borderlands, and Call of Duty...
& diagnostics (calls, forms, chats, direct bookings), Phone call tracking implementation & diagnostics, Google Measurement API... and conversions data to tracking platforms - Google Analytics, Google Ads, Call Tracking Systems, and CRMs, Diagnose tracking issues...
voice infrastructure, including Call Manager, Unity Connection, Contact Center Enterprise, and other related technologies... to business operations. Troubleshoot and resolve voice-related issues, including call quality, connectivity, and voice...
within the team and across other brands Deploy to Production and Staging environments Be available on the On-Call Schedule in...
technologies including VoIP gateways voice circuits call recording systems and contact center solutions Key Responsibilities... and troubleshoot voice circuits identifying and resolving connectivity issues in a timely manner Oversee call recording and workforce...