are performed Raise problem records whenever identified Raise request for changes, assess prepare, present the change in the CAB...
Application support Ticket fixes and closure as per priority and defined SLA Engage in onsite client discussions, CAB meetings...
Application support Ticket fixes and closure as per priority and defined SLA Engage in onsite client discussions, CAB meetings...
Advisory Board (CAB) sessions, providing expert insight on risk factors and mitigation strategies for proposed changes...
in the major incident process when needed, for Americas' applications/time zones. Participation in CAB or coordination...