and vendors as the point of contact (POC), lead project management of continuous improvement projects. Manage engineering scope... ability to lead meetings and/or calls directly with customers or stakeholders. Strong proficiency with the English language...
. Strong interpersonal and communication skills, both written and verbal. Experience in customer service or a contactcenter environment... calls from guests, providing expert assistance and offering additional options to enhance their experience. Sell cruises...
. - Supervise each team member's attendance. - Supervise each team member's phone starts. - Attends all ContactCenter Leadership... Supervisor Calls as needed. - Provide all reps with client's request and updates. - Organize and propose contests, do follow...
. **TECH SKILLS** Minimum 2 years' experience in customer facing service environment (retail and/or contactcenter), including.... The agent won't take inbound calls Ensure a superior customer experience, measured through quality monitoring and voice...
teaching methodologies and cutting-edge AI technologies. Our Customer Care Representatives are the first point of contact... assistance, and platform navigation—across both calls and digital channels such as WhatsApp, CRM messaging, and email. Success...
's attendance. Supervise each team member's phone starts. Attends all ContactCenter Leadership meetings and prepares a recap... Calls as needed. Provide all reps with client's request and updates. Organize and propose contests, do follow up...
America's QA (Quality Assurance) standards - Manage the Quality Assurance process to ensure calls and requests are monitored... and scored on time each month within each team. This will require: - Selecting calls and requests to be monitored each month...
1Click ContactCenter has a great opportunity in our Cosmetic Ticket Support campaign. This is an on-site position. 4.... Respond to chargebacks. Make outbound calls to verify orders verbally when needed. On-Site interviews all week...
of expertise or assignment, utilizing Plexus policies and/or procedures. - Escalate and route calls and tickets to second level... support per defined processes. - Be the first point of contact in order to get the proper visibility for IT issues and get...
or Contact Centre Agent You will: - Handle support/service escalations to/from clients - Transfer calls to the Tier 2... Engagement Centre. As a Jr Agent your primary role will be able to assist our consumers with top notch technology inbound calls...