of high value Point B Marketing content (e.g., case studies, webinars, thought leadership, and reports) across triple-touch... calendar to promote published case studies, webinars, thought leadership content, etc. to the right buyers with the right...
using SalesForce Service Cloud software. Interact with customers/partners through case management systems, phone..., and resolutions in the case management system. Contribute to knowledge base articles to help customers resolve issues independently...
service cloud software. Interact with our customers/ partners using our case management system, phone, email, and/or shared..., escalations, and resolution in our case management system. Create and add to knowledge base articles in our knowledge base...
using our case management system, phone, email, and/or shared screen sessions. Be the customer's contact for providing... steps taken to solve them, follow-up conversations, escalations, and resolution in our case management system. Create...