Summary The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Description Ess...
Description The Project Manager (PM) for the Service Delivery Team is responsible for planning, coordinating, and delivering projects that enhance customer service operations across Salesforce Service Cloud, call center technologies, and ...
Description Our team is seeking a collaborative Data Annotation Specialist to support the development, evaluation, and monitoring of contact center AI. Our mission is to ensure that AI solutions deliver real business value-not just flashy...
Description Position Summary and Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by WFM towers (Forecasting, Capacity Planning, Scheduling). Responsible for developing and ensuring integrit...
Summary The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel pa...
Summary The Associate, Payroll is responsible for day-to-day execution and 1st level validation of payroll processes. This position is responsible evaluating, analyzing, and administering payroll programs , while ensuring payroll is success...
Summary The Sr. Representative, Physical Security is responsible for overseeing and implementing physical security programs based on physical security standard, policies and procedures and services within the assigned site/s. This position ...
Summary The Training & Quality Manager supervises leaders to ensure consistent processes that are aligned with customer expectations. Additionally, they analyze operational performance and ensure that the team fulfills its responsibilities ...
Summary The Sr. Representative, Talent Sourcing ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. Description KEY ACCOUNTABILITIES Respon...
Summary The Sr. Representative, Talent Sourcing ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. Description KEY ACCOUNTABILITIES Respon...