Bilingual Real Time Analyst Call Center - QRO
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Job Title: Senior Operations Manager Job Description The Sr. Operations Manager is responsible for: **Strategic Oversight**: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals...
Job Title: Sr Representative RTA | MX Job Description The purpose of the position is to handle centralized tasks of schedule adherence, attendance, and real time productivity. Ensuring that quantitative project KPI's, such as service leve...
Job Title: Sr Representative RTA | MID Job Description Professional Summary: Experienced professional with a strong background in forecasting, capacity management, staffing, and resource management. Proven ability to optimize workforce ut...
Job Title: Sr Representative RTA | QRO Job Description WFM RTA is the person responsible for the centralized tasks of KPI & Performance management and strategy determination and adjustment regarding capacity as part of the Intraday Manage...
Job Title: Sr Representative RTA | QRO Job Description WFM RTA is the person responsible for the centralized tasks of KPI & Performance management and strategy determination and adjustment regarding capacity as part of the Intraday Manage...
Job Title: Sr. Quality Evaluator - ENG Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to...
Job Title: Operations Analytics Job Description We are seeking a talented Operations Analyst to join our dynamic team. In this role, you will play a crucial part in optimizing our business processes, improving efficiency, and driving data...