) is a must;Portuguese is a significant plus. Experience in a callcenter environment is a MUST. Experience working in a rapid-pace... methodologies and cutting-edge AI technologies. Our Customer Care Representatives are the first point of contact with our students...
potential. Title and Summary Lead Consumer Support Analyst (ContactCenter Operations) Overview: Governance structure... for all internal and external contactcenter operations to strengthen and optimize performance globally Standardize and manage...
team to support our Vonage ContactCenter solutions. · Participate in a on-call rotation in the America's region.... · Experience in supporting cloud-based contact centers and management tools. · Familiarity with cloud-based telephony...
: Bilingual (English/Spanish) is a must;Portuguese is a significant plus. Experience in a callcenter environment... teaching methodologies and cutting-edge AI technologies. Our Customer Care Representatives are the first point of contact...
, this opportunity is for you. Job functions be performed in a callcenter type environment. Experience 1 year with inbound call centers... contactcenter experience in a technical support or customer support environment is considered an asset. Experience working...
: Bilingual (English/Spanish) is a must;Portuguese is a significant plus. Experience in a callcenter environment... teaching methodologies and cutting-edge AI technologies. Our Customer Care Representatives are the first point of contact...
) is a must;Portuguese is a significant plus. Experience in a callcenter environment is a MUST. Experience working in a rapid-pace... methodologies and cutting-edge AI technologies. Our Customer Care Representatives are the first point of contact with our students...
and scores a specified number of calls each month for all clients in order to provide an overall assessment of callcenter.... What Part Will You Play? Begins to become familiar with internal processes and client specific call scoring criteria...
diploma or equivalent. Minimum 1 year of experience in a callcenter or customer support role. Strong computer skills ERP..., and product inquiries. Key Responsibilities Act as the first point of contact by attending inbound calls promptly...
performance management of CallCenter Agents as well as monitoring the flow of samples through the dialer service. In this role... shift performance by monitoring individual and overall callcenter metrics and providing on-shift coaching and motivation...