(P&C) team. In this role, the associate provides efficient and highly informative first point-of-contact service... transactions and addressing employee inquiries. Perform and track administrative (no call) departmental tasks, including report...
: Required Experience: ~6 months of proven ContactCenter Experience (such as Healthcare, Pharmaceuticals, or other industry callcenter....... Preferred Experience: 1 year of Customer ContactCenter Experience in the Pharmaceuticals industry Therapeutic area...
performance management of CallCenter Agents as well as monitoring the flow of samples through the dialer service. In this role... shift performance by monitoring individual and overall callcenter metrics and providing on-shift coaching and motivation...
, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing.... To request an accommodation in completing an employment application due to a special need or a disability, please contact...
identification information, including name, department, contact information and nature of problem or issue Update own availability... and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call...
, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes.... To request an accommodation in completing an employment application due to a special need or a disability, please contact...
, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes.... To request an accommodation in completing an employment application due to a special need or a disability, please contact...
demand. Analyze real-time contactcenter performance data to identify trends, anomalies, or issues affecting customer... English level. Excel knowledge. Proactive. Team player. Responsibilities: Monitor real-time call volume and agent...
contactcenter performance data to identify trends, anomalies, or issues affecting customer service delivery. Communicate... level. Excel knowledge. Proactive. Team player. Responsibilities Monitor realtime call volume and agent availability...
is a resultsdriven leader responsible for overseeing the firms sales and client intake operations, with a strong emphasis on callcenter... requires strong leadership, analytical skills, and extensive experience in callcenter sales environments, particularly...