) is a must;Portuguese is a significant plus. Experience in a callcenter environment is a MUST. Experience working in a rapid-pace... methodologies and cutting-edge AI technologies. Our Customer Care Representatives are the first point of contact with our students...
and scores a specified number of calls each month for all clients in order to provide an overall assessment of callcenter.... What Part Will You Play? Begins to become familiar with internal processes and client specific call scoring criteria...
diploma or equivalent. Minimum 1 year of experience in a callcenter or customer support role. Strong computer skills ERP..., and product inquiries. Key Responsibilities Act as the first point of contact by attending inbound calls promptly...
income, and performance free cash flow Leader of the monthly RU earnings call process with BU Leadership. Articulates... cost center budgets which align with BU targets for sales, operating income and cash flow. Meets BU timing milestones using...
of all calling work within our recruitment callcenter, as well as working to consistently optimize efficiency and effectiveness... requirements for callcenter functions. Execute SQL SELECT statements to support departmental data needs. Set up and configure...
) is a must;Portuguese is a significant plus. Experience in a callcenter environment is a MUST. Experience working in a rapid-pace... methodologies and cutting-edge AI technologies. Our Customer Care Representatives are the first point of contact with our students...
performance management of CallCenter Agents as well as monitoring the flow of samples through the dialer service. In this role... shift performance by monitoring individual and overall callcenter metrics and providing on-shift coaching and motivation...
Time Paid Parental Leave and Adoption Assistance* 12 Paid Holidays On-Site Child Daycare, Café, Fitness Center... Dedicated Training Resources and Learning & Development Programs Paid Educational Assistance *US Only **Center Valley...
– both spoken and written (preferably native English or language certification). Customer service mindset. High Volume CallCenter... for upcoming changes to processes and technology. Embrace the callcenter environment and deliver best in class customer...
effectiveness. The position requires a strong understanding of recovery processes, delinquency metrics, and callcenter management... such as portfolio allocation, multichannel contact, and more. Evaluate the impact of new tactics or campaigns through A/B testing...