or enterprise applications using APIs, connectors, or computer telephony integration (CTI). Ability to troubleshoot configuration...
, telephony/CTI, marketing platforms) via REST/SOAP APIs, Platform Events, and MuleSoft.* Build and execute test plans (unit....* ETL tools (Informatica, Talend, MuleSoft, Azure Data Factory).* Experience with telephony/CTI integrations (e.g., Service...
- Obtención, normalización y carga de grandes volúmenes datos- MetodologÃa/Ciclo de vida de la Inteligencia de Amenazas- Excelente redacción y ortografÃa- Documentación y generación de Inteligencia.CertificacionesCualquiera de las siguiente...
, Service Console, CTI/telephony)* Salesforce data model, security, and visibility model* Declarative automation (Flow...
, territories)* Salesforce Service Cloud (cases, Omni-Channel, Knowledge, entitlements, Service Console, CTI/telephony)* Salesforce...
, telephony/CTI, marketing platforms) via REST/SOAP APIs, Platform Events, and MuleSoft. Build and execute test plans (unit.... ETL tools (Informatica, Talend, MuleSoft, Azure Data Factory). Experience with telephony/CTI integrations (e.g., Service...
security. Design and configure integrations with external systems (ERP, telephony/CTI, marketing platforms) via REST/SOAP APIs..., MuleSoft, Azure Data Factory). Experience with telephony/CTI integrations (e.g., Service Cloud Voice). Experience in Agile...
, territories) Salesforce Service Cloud (cases, Omni-Channel, Knowledge, entitlements, Service Console, CTI/telephony) Salesforce...
, SIP, CTI, and omnichannel APIs. Client and Cross-functional Collaboration Serve as the primary technical point.... Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations. Experience with bot...
anómalos y técnicas utilizadas por adversarios. Transformar inteligencia de amenazas (IOC, TTP, CTI y campañas emergentes...