: Case Management enhancements Omni-Channel routing and configuration Knowledge base improvements CTI/Telephony.... Strong knowledge of call center operations, service workflows, and telephony/CTI systems. Experience managing cross-functional...
-Security Regulation, Cyber Threat Hunting, Cyber Threat Intelligence (Cti), Cyber Threat Management, Cyber Vulnerabilities...
Qualifications - Strong experience on the CX industry: Telephony, IVR, ACD, CTI, Data Lake, WFM, Omnichannel and GenAI integrations...
years’ experience as an AVI-SPL Associate Programmer or three years similar experience outside of AVI-SPL Crestron CTI-P201... or AMX Control Programmer Associate or equivalent Crestron Technician Fundamentals (CTI-CTF) or equivalent AVIXA Essentials...
Service. CTI connectivity support. Associate Certified and/or Administrator Certified preferred Location: Mexico City...
industry (Contact Center, IVR, PBX, CTI, ACD) is a plus. Driven to exceed defined targets and quotas. If a Genesys employee...
, GITHUB, CAPADO, five 9 CTI Also, Integration with SOAP and REST APIs and good to have Java Scripts, LWR Framework...
, GITHUB, CAPADO, five 9 CTI Also, Integration with SOAP and REST APIs and good to have Java Scripts, LWR Framework, Lightning...
, and governance Practical experience connecting Ads + GA4/GTM and at least one telephony/CTI tool Excellent documentation, training...