Senior Salesforce Developer / Solution Architect
strategies using Omni-Channel (skills-based routing, capacity models, prioritization) Support integrations with telephony/CTI...
strategies using Omni-Channel (skills-based routing, capacity models, prioritization) Support integrations with telephony/CTI...
infrastructure, CTI, and workforce management — with customer outcomes. Clearly articulate Salesforce portfolio differentiation...
strategies using Omni-Channel (skills-based routing, capacity models, prioritization) Support integrations with telephony/CTI...
technologies such as VOIP, CTI, ACD, and CRM tools to support operational effectiveness. Coordinates training, process updates...
. Experience in navigating difficult feedback situations. Experience using Salesforce, SharePoint, CTI. Experience in the...
(tailored demonstrations) Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI...
like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Knowledge in CTI or Voice recording products, VOIP, Dialer...