-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology... best talent. The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services...
. Required Experience & Skills (Minimum): 1–2 years in customer service, callcenter, or support roles. Experience... to handle high ticket volumes while maintaining service level agreements (SLAs). CSRs are the frontline voice of the company...
), Claims Inquiry, Provider Inquiry pre-authorization following call procedures consistent with client-approved call procedures..., calls, technology in a timely manner. RÍequirements 1-2 years of experience in BPO or contact center enviroment...
for the application and databases, including user management, access controls, and data encryption. Collaborate... promptly to incidents and service requests, diagnosing and resolving issues efficiently. Participate in on-call support...