with Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP) for IVR routing, call flow logic... Platform SDK (PSDK) for developing integrations with Genesys-based contact center platforms. Familiarity with Genesys Voice...
. Knowledge Knowledge of realtime workforce management principles, contact center queue management, adherence, and key callcenter... monitoring of contact center operations to ensure service level and operational performance goals are achieved. This role focuses...
in cloud or datacenter environments. Experience with YellowBrick +++ l DataBrick or similar big data platforms Experience... tuning, routine maintenance tasks, etc.) Design, implement, and maintain ETL pipelines and data transformation workflows...
types Requirements (Must-Have) Experience 1–2+ years in: Customer service Callcenter Support roles Experience..., email, and chat. You’ll be the frontline voice of the company, responsible for: Resolving customer issues quickly Delivering...
in designing and implementing IVR/call flows and routing for voice and digital channels. Integration experience with REST APIs...Job Title: CCaaS Solution Engineer (Voice, Digital, IVR, Integrations) Location: Mexico City, Mexico Employment...