- 1+ YOE in a callcenter, distribution center, or manufacturing environment Preferred Qualifications - Master... include supporting employee experience initiatives, executing recognition and inclusion programs, facilitating voice...
with Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP) for IVR routing, call flow logic... Platform SDK (PSDK) for developing integrations with Genesys-based contact center platforms. Familiarity with Genesys Voice...
in cloud or datacenter environments. Experience with YellowBrick +++ l DataBrick or similar big data platforms Experience... tuning, routine maintenance tasks, etc.) Design, implement, and maintain ETL pipelines and data transformation workflows...