-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology... best talent. The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services...
and managing a Service Cloud Voicecallcenter in Salesforce such as Amazon Connect, Natterbox, Vonage, Ring Central...-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology...
into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part..., escalates issues to printer vendor. Unified Communications (Voice/Video) Support: Installs and supports UC equipment...
. Required Experience & Skills (Minimum): 1–2 years in customer service, callcenter, or support roles. Experience... to handle high ticket volumes while maintaining service level agreements (SLAs). CSRs are the frontline voice of the company...
for the application and databases, including user management, access controls, and data encryption. Collaborate... promptly to incidents and service requests, diagnosing and resolving issues efficiently. Participate in on-call support...