** - Use required contact tools (Phone/Ticket/Chat) for technical assistance in performing Tier 1 and 2 support. - Complete...
. Perform ticket reviews to ensure the work of other employees is of a professional standard, meets functional requirements...
, B2Bi, GEM, HPP, CCA, etc.) - Techdirect/SFDC eCommerce Support ticket management - AMS SFDC Queue Management for Config...
to receive requests, register interactions or cases to follow up at the main ticket system Microsoft Dynamics, finally provide...
- Proficient in Excel - Ticket Creation (Service Now) - VPN - Active Directory - Windows Users configuration - Remote Desktop...
to receive requests, register interactions or cases to follow up at the main ticket system Microsoft Dynamics, finally provide...
ticket assignments, oversee the resolution of escalated payroll issues, and ensure adherence to established processes... timely and accurate payroll delivery. Ticket Assignment...
, and administration. **Key Performance Measures**: - Ticket SLAs and KPIs are achieved - Escalation procedures, policies and working...
. - Experience using ticketing systems. - Understanding of ticket troubleshooting and resolution. - Understanding of tiered...
and courteous communication with the customer until ticket closure - Complete internal training as need and pass internal... certifications as required - Proper follow up of the processes established - Suggest areas of improvement in the ticket handling...