, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket - Process customer...
updates professionally Escalate advanced issues to senior telecom engineers when appropriate Maintain ticket SLAs with clear...
, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket - Process customer... issues by working and communicating with responsible **Maintain a deep understanding of systems (including P21, OS ticket...
hardware and software. - Follow up on incidents from the time it is reported until successful closure document ticket status...
within ticket management systems Track ticket resolution and provide timely follow‑up and communication to customers Collaborate...
systems. Partnering with support teams on application / software-machinery troubleshooting. of ticket resolution...
at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper...
is 60% project, 30% on demand and 10% ticket resolution....
tickets using specialized systems. Project management: Overseeing timelines, ticket follow-ups, and coordinating part...
and individual inquiry targets. Excel in a fast-paced, dynamic environment by demonstrating speed, accuracy, and effective ticket... Office;experience with client ticket management (Zendesk, Salesforce, Jira, etc.) Knowledge of SaaS applications...