ServiceDesk Tier I Lead
tickets Develop daily, weekly and monthly reports on ServiceDesk team's productivity Analyze data on ticket trends...
tickets Develop daily, weekly and monthly reports on ServiceDesk team's productivity Analyze data on ticket trends...
master source of truth Maintain accurate records of logins, vendor contacts, ticket statuses, and updates Track work...
and system configuration tasks Conduct root cause analysis for recurring issues 🎫 Ticket Management & Escalation Document...
aligned with company values and customer success goals. Work within established SLAs including ticket resolution times...
partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket..., can sustain and accelerate business results. The services include customer ticket troubleshooting and debugging, handling...
ticket deflection and PQL generation, iterating based on data. Who you are: 2+ years of experience writing technical... Deflection Rate: % of users who find the answer in the Help Center/AI Chatbot before submitting a ticket. Content Velocity...
sales team. Requirements Experience: At least 1 year of sales experience, ideally with high-ticket items or in the... and equipped to thrive in a high-ticket sales environment? Ready to join a team that’s just as dedicated to closing deals...
. Requirements Experience: At least 1 year of sales experience, ideally with high-ticket items or in the education technology... in a high-ticket sales environment? Ready to join a team that’s just as dedicated to closing deals as they are to reshaping the...
. What Makes You a Perfect Fit: Experience: Proven experience in sales, ideally within high-ticket, luxury, or client-facing...
, product delivery, and reliability 2. Support & Customer Operations Maintain best-in-class support SLAs Oversee ticket...