product and make our customers successful - Change requests and incident ticket handling for the remaining Infrastructure...
. - Participate in the agile software development lifecycle process as the quality representative. Help craft ticket acceptance...
solutions - Improves ticket handling efficiency. - Installs, modifies, repairs, and cleans up computer hardware and software... using ticket systems (Remedy, Freshdesk, etc) - Should possess strong time management skills as well as the ability...
whether the issue can be resolved or whether it requires escalation. Working within SLA’s – Ticket Resolution Times, Call...
and NFR´s to L3 and development. · Ensure clear and courteous communication with the customer until ticket closure...
by demonstrating speed, accuracy, and effective ticket management. Work closely with internal technical and commercial teams, ensuring... Advanced MS Office;experience with client ticket management (Zendesk, Salesforce, Jira, etc.) Knowledge of SaaS applications...
, system design, and architecture documentation Handle operational escalations to include ticket management with the SaaS...
, system design, and architecture documentation Handle operational escalations to include ticket management with the SaaS...
on connectors, APIs or automation (e.g. Git-based flows). Experience with Jira (or similar) for workflow and ticket management...
in salesforce sales, procedures and opportunities. Increase average ticket in the account complementing with additional products...