platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone) Strong programming and integration skills (Node.js, TypeScript... are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform...
AI and automation initiatives within contact center and BPO environments. This role is ideal for a hands-on engineer who enjoys... AI-assisted redaction of sensitive data (e.g., credit cards) Data pipelines feeding AI systems Integration of AI tools...
. WHAT YOU WILL EXPERIENCE IN THIS POSITION: Apply specialized knowledge (e.g., structural analysis, DFM, DFA, etc.) to size and select... product development teams. Coordinate and maintain complex development schedules. Conduct simulations and analyses (e.g...
) and version control (Git) a plus. Familiarity with contact center support systems (e.g., telephony, chat, email, CRM platforms... decisions and trade-offs. Serve as a WFM/QA Center-of-Excellence voice, mentoring peers, conducting training, and uplifting...
to standard procedures. Basic Configuration Changes: Update system settings as directed (e.g., user profiles, group... skills. Exceptional attention to detail. Basic networking knowledge (e.g., home, or small setups) Familiarity...
community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help... schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help...
as needed. Nice to Have Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms.... Knowledge of networking (e.g., MPLS/VPN) and telephony (e.g., SIP) protocols. Familiarity with SAP, Microsoft...
as needed. Nice to Have Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms.... Knowledge of networking (e.g., MPLS/VPN) and telephony (e.g., SIP) protocols. Familiarity with SAP, Microsoft...