cloud and on-premise container environments. Knowledge of contact center metrics, KPIs, and operational workflows (e.g.... The company's portfolio of proprietary products and platforms — including Sutherland Connect, its AI-powered omnichannel...
), ExpressRoute/Direct Connect. Observability & Automation: telemetry, NetFlow/IPFIX, synthetic monitoring, config automation... frameworks (e.g., ISO 27001, NIST, SOX as applicable). Coordinate security testing (policy compliance, vulnerability remediation...
product designs and applying applicable EMC standards (e.g., ANSI, CISPR, IFT, NOM, IEC, etc) Identify non-compliance issues... connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together...
issues Handle incoming technical requests and incidents from customers Support users with configuration changes (e.g... Qualifications Experience supporting customers in a call center or service desk environment Exposure to enterprise environments...
(e.g., variations or updates). Compliance & Procedures Follow company policies, procedures, and Code of Conduct. Ensure... connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together...
platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone) Strong programming and integration skills (Node.js, TypeScript... are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform...
platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone) Strong programming and integration skills (Node.js, TypeScript... are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform...