Sr. Analyst - Service Desk S 4B
of what's possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence...
of what's possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence...
in scripting (e.g., Python) for task efficiency. Proficient in working with large datasets and integrating data from multiple...
development best practices (e.g., OWASP, data validation, error handling). Contributing to the implementation and continuous...
(Excel, Word, Outlook, PowerPoint). Experience with CRM systems (e.g., Salesforce, HubSpot). Knowledge of freight...
implementation (e.G., 50% of the standard quota) while the candidate's own pipeline develops. - Month 7 onward: Full quarterly quota...
. Accurately document all client interactions, troubleshooting steps, and resolutions in CRM and ticketing systems (e.g., Talkdesk..., Hospitality Management, or a related field preferred. Relevant technical certifications or coursework (e.g., CompTIA A+, IT...
has a point of view worth sharing (e.G. the shift toward agentic operations). This includes major owned research projects...
building with low‐code/no‐code and automation platforms (e.G., Microsoft Copilot Studio, Power Automate, Glean, ServiceNow..., or similar)Hands‐on experience with GenAI tooling (e.G., Claude, M365 Copilot, ChatGPT, Gemini) and practical prompt‐engineering...
to correction validation to prevent recurrences.Manage quality activities related to supplier incidents (e.g., containment...
(e.G., Cadence, Calibre, Virtuoso). - Work with Design Engineers to floorplan and design layout. - Understand and solve...