The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guida...
The Operations - Workforce Mgmt. - Senior Associate is responsible for call center forecasting, scheduling, real-time queue, and staffing. This position is for the closing shift. **Key Responsibilities**: - Compiles data on call cente...
**Key Responsibilities**: - Acts as a player coach in leading by example in day to day execution of the build out of technical product capabilities - Leads and participates in inceptions and iteration planning meetings, infusing backlogs ...
**Job Summary**: The Operations - Workforce Mgmt. - Senior Associate is responsible for call center forecasting, scheduling, real-time queue, and staffing. This position is for the closing shift. **Key Responsibilities**: - Compiles d...
**Primary Purpose**: **Essential Duties and Responsibilities**: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may ...