._** **Responsibilities**: Keep track of the big picture and identify potential areas of improvement. - Long-term planning to create...
and providing solutions - Keep records of all conversations in our call center database in a comprehensible way **Requirements...
customer satisfaction (NPS), customer effort scores (CES) and keep up to date CX KPIs of the different customer journeys...
about resolving them in a manner that addresses the customer's needs. You are eager to learn and keep up to date with modern-day...
about resolving them in a manner that addresses the customer's needs. You are eager to learn and keep up to date with modern-day...
to present data to their management and keep information on file for future programs Knowledge and Skills...
and relevant fixes. Keep all staff informed of any perceived trends, positive or negative, in tickets being received...
**Role & Responsibilities** **Administration**: - Keep existing records and reports updated using data...
changes. - Develops positive relationships with all areas involved in the ECOs and NPI process to keep KPI's within target...
and procedures relevant to the job responsibilities, acquire knowledge and keep abreast of overall banking operation and products...