management tools, CRM systems, and Microsoft Office Suite. Strong understanding of U.S. customer service standards... Sigma, Lean, or other process improvement methodologies preferred. Familiarity with remote and hybrid workforce models...
a plus. Fluent in English and Spanish (spoken and written). Proficient in workforce management tools, CRM systems, and Microsoft...: Experience working with U.S. clients in a nearshore BPO environment. Knowledge of Six Sigma, Lean, or other process improvement...
flow and quality of work to maximize efficiency and minimize overtime Inspect equipment, tools, and machinery regularly... management, or relevant areas (e.g., Certified Supply Chain Professional, Lean Six Sigma). Qualifications: BA/BS...