, you will: Deliver results: Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the... application portfolio Serve as a management escalation point during major issues Partner with application development teams...
together. As the single point of contact with the client, you’ll also be the living embodiment of Kyndryl’s reputation every... and organization are, communication is 90% of the job. You’re the single point of contact with the client, partners...
together. As the single point of contact with the client, you’ll also be the living embodiment of Kyndryl’s reputation every... and organization are, communication is 90% of the job. You’re the single point of contact with the client, partners...
Senior Customer Account Service Representative The Customer Account Service Team is the central point of contact... and cultural norms. Ability to adapt to changing priorities. Strong organizational skills and commitment to meeting deadlines....
achievable goals to support agents in meeting performance standards 3. Quality Assurance a. Ensure the team adheres to quality.... Escalation Handling a. Handle escalated customer issues and work to resolve them promptly and effectively b. Act as a point...
with the Director’s Executive Assistant to align and optimize the Director’s calendar. Ensure meeting preparation materials.... Communication & Stakeholder Management: Serve as a point of contact between the Director and key internal stakeholders. Ensure...
service delivery and high customer satisfaction. This role serves as the central communication point between customers, field... Technical: Act as an escalation point of contact for Onsite Technicians and guide to resolution on complex issues in End User...
in the Service quality across TT. -Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting... for Data Solution Delivery, acting as the single point of contact for stakeholders. Drive IT Service Management across ITIL...
service delivery and high customer satisfaction. This role serves as the central communication point between customers, field... Technical: Act as an escalation point of contact for Onsite Technicians and guide to resolution on complex issues in End User...
with assigned clients Serve as a primary point of contact post-sale Proactively check in with clients on a regular cadence (weekly..., and early success monitoring Ensure clear agendas, meeting summaries, and next steps are communicated Help ensure new services...