-oriented approach with sound judgment in high-pressure situations. Nice to have: Experience handling legal claims..., escalations. Background in EdTech, SaaS, or education environments. Familiarity with CRM tools, ticketing systems, and internal...
VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting. We are hiring a Level 1-2 Help Desk Support... experience with: SIP, PBX systems, SIP trunks Routers, switches, WiFi troubleshooting Strong verbal and written communication...
on preparation and review work Maintain accurate documentation and client records within CRM systems Operate independently... (accounting & bookkeeping);ProConnect (tax preparation);Canopy or similar CRM systems Hands-on experience with Forms 1040, 1120...
, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs... Responsibilities Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance. Investigate...
backend architectures. Event-Driven and Real-Time Systems Develop and maintain event-driven systems using Apache Kafka... for async processing and platform-wide data synchronization. Caching and High-Performance Systems Leverage Redis for caching...
documentation, including integration guides, tutorials, and knowledge base articles. Nice to have Bachelor's degree... in Computer Science, Systems Engineering, Software Engineering, or a related technical field. Experience working in a fast-paced...
Systems, including infrastructure systems, including servers, network equipment, and cloud-based resources. Develop..., guidelines, and industry standards related to CSV, data integrity, and computerized systems (e.g., GAMP 5, 21 CFR Part 11...
, and development plans in systems. Track PTO and attendance issues. Escalate red flags proactively and coordinate with client success... with performance tracking, coaching, and professional development programs. Nice-to-Haves (Preferred) Experience working...
, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs... Responsibilities Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance. Investigate...
, data exchange Operating Systems: Windows, Unix/Linux Nice to have Experience with MES 4.0, TEN CUIDADO.... Application Administrator II – Enterprise Systems, Reporting & Deployment Application Administrator with experience supporting...