Customer Services Supervisor
operativos y de servicio (SLAs, OTIF, fill rate, entre otros)- Identificar oportunidades de mejora en el servicio y proponer...
operativos y de servicio (SLAs, OTIF, fill rate, entre otros)- Identificar oportunidades de mejora en el servicio y proponer...
delivery. Manage end-to-end delivery execution, monitoring OTIF performance and proactively resolving delivery issues, delays...
excellence. Lead customer operational escalations. Customer Performance Own customer operational KPIs, including OTIF, Fill... Continuous improvement orientation People development Success Measures Customer Customer Satisfaction OTIF Fill Rate...
, Warehousing, Transportation, and Finance) to achieve optimal OTIF and all other customer Violation performance;identifying...: generating regular reports on OTIF and other customer Violation metrics, highlighting areas where performance...
: Balance customer service metrics (OTIF, Fill Rate) against minimum operational costs, executing supply chain decisions...
performance (NSV, GM, OI, sell-in, sell-out, forecast accuracy, fill rate, OTIF, collections/DSO), providing actionable insights...
and profitability. Supply / IBP / Customer Service Align service model, availability, inventory, lead time, SAMBC / OTIF...
en clientes y centros de distribución. Monitorear Fill Rate, OTIF y Days of Inventory. Coordinar acciones para minimizar...
, fill rate, OTIF, collections/DSO), providing actionable insights. Drive omnichannel execution across physical stores...
& Reporting Own EHS metrics tracking and reporting (EMR, TRIR, DART, OTIF-related safety metrics) across Mexico and LATAM...