and upsell products and services that meet those needs 6 months of callcenter and/or customer service experience Advanced... communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure...
and troubleshooting experience Minimum 6 months of callcenter experience Fluent in English and Spanish Comfortable working to resolve... service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging...
tools (such as Call Miner, NICE, Verint etc.) and derive insights into the callcenter key KPIs and be able to suggest..., architecting and delivering in any one of the following Cloud Contact Center platforms: such as Genesys, Amazon Connect, NICE...