or BI tools Identify inefficiencies and recommend data-driven improvements Maintain data integrity across CRM and PSA... Qualifications Experience working in an MSP or IT services company Familiarity with PSA tools such as ConnectWise or Autotask...
staff Evaluate emerging technologies and recommend service improvements Technology Environment PSA / Helpdesk: HaloPSA... and PSA systems Strong documentation and process adherence skills Excellent written and verbal English communication skills...
Responsibilities Manage shared service inboxes and route inquiries appropriately Update client records in CRM and PSA systems... with an MSP or IT services company Familiarity with PSA tools such as ConnectWise or Autotask Understanding of ticketing systems...
partners and business stakeholders. Maintains and supports a suite of Salesforce and Certinia PS Cloud (PSA) applications...
and make decisions We’re Even More Excited If You Have:: Experience with Certinia or comparable PSA Tools, Tableau...
. Key Responsibilities Manage internal technology systems including RMM, PSA, EDR, SIEM, DNS filtering, ITDR, application... in RMM and PSA platforms, enterprise security tools, and automation platforms Excellent communication skills for explaining...