(Quality, CHT, RTF). Follow procedures and document interactions with accuracy. Encourage digital adoption and self-service... environments. Familiarity working in KPI-driven environments (Quality, CHT, RTF, FCR, ACR). Experience educating customers...
resolution. Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance... for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending...
. You'll be responsible for team development, SLA compliance, quality standards, and capacity planning across all operational... resolution. SLA & Quality Management: Monitor SLA compliance and maintain high-quality standards across the team's output...
are identified, the candidate seeks out a root cause, identifies the source of quality issues, and recommends continuous improvement..., manage expectations, and coordinate cross-functionally to deliver on time and with high levels of quality...
for a fast-growing dental SaaS platform. In this role, you’ll be the first point of contact for customers—handling live inquiries... healthcare professionals in a SaaS environment. Key Responsibilities Serve as frontline CX support for dental professionals...
Engineers to deliver shared infrastructure and unblock product launches. Own Quality & Reliability – establish SLIs/SLOs..., dental, and vision plans Remote work environment, although we have offices in Miami and México City and would love to work...
: Coordinate and mentor a small legal team, ensuring high-quality output through effective delegation and workload balancing... parents and adopting parents are eligible for a 4-months leave. Premium health, dental and life insurances in Mexico...
vacacional 40 %, seguro de vida, seguro de gastos médicos mayores (después de 6 meses familia), seguro dental, comedor subsidiado... (Condiciones de Manufactura Check sheet, Instrucciones de trabajo, Quality check sheet) Confirmar estado de revisiones de calidad...
, and applications. Provide IT support to native English speakers, ensuring service quality in accordance with ITIL guidelines... our team’s needs. Our flexible work environment allows employees to work remotely, when needed Medical, Dental, and Vision...
clinical and lab support to dental clinicians Review intraoral scans for quality, accuracy, and clinical readiness Deliver... to provide real-time clinical and laboratory support for a digital dental platform. This role focuses on scan review, design...