Delivery Manager
(Deliveries, Calls Back, escalation, RCA, etc.) Advanced Customer Experience skills High capacity to analyze...
(Deliveries, Calls Back, escalation, RCA, etc.) Advanced Customer Experience skills High capacity to analyze...
business need. Lead Root Cause Analysis (RCA) when no SRE involved. Participate in post-mortems and contribute to RCA.... Translate internal RCA to external RCA, publish external RCA in due time (according to service/customer agreement). Review...
, 8D, RCA, and Problem Solving) · Lead as Subject Matter Expert in all Quality Engineering practices · Lead process...
of downtime due to failures (RedZone) generate RCA when in-depth analysis is required Assure the team Maintain electronic records...
systems engineering standards. Executive support technical escalations. RCA for high severity issue, CRQ Deployments...
systems engineering standards. Executive support technical escalations. RCA for high severity issue, CRQ Deployments...
systems engineering standards. Executive support technical escalations. RCA for high severity issue, CRQ Deployments...
systems engineering standards. Executive support technical escalations. RCA for high severity issue, CRQ Deployments...
, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct...
, including weekly RCA and monthly energy meetings. Assist in implementing workplace organisation within the Engineering...