. Work Experience of 5 years with L0/L1 production support Strong verbal English communication. Work during Americas shift... and Incidents &Change Orders;ITIL concepts understanding;ITIL Tool – Service Now, Jira, Confluence, Remedy, SalesForce Monitoring...
. Work Experience of 5 years with L0/L1 production support Strong verbal English communication. Work during Americas shift... and Incidents &Change Orders;ITIL concepts understanding;ITIL Tool – Service Now, Jira, Confluence, Remedy, SalesForce Monitoring...
individual will work closely with cross-functional teams, vendors, and stakeholders to restore normal service operations..., BMC Remedy, Jira Service Management, etc. Understanding of IT infrastructure components (networks, servers, applications...
individual will work closely with cross-functional teams, vendors, and stakeholders to restore normal service operations..., problem, knowledge and change management. Familiarity with IT service management (ITSM) tools such as ServiceNow, BMC Remedy...
individual will work closely with cross-functional teams, vendors, and stakeholders to restore normal service operations..., BMC Remedy, Jira Service Management, etc. Understanding of IT infrastructure components (networks, servers, applications...