. You will be the technical bridge for customers moving from DSCVR implementations to our integrated ecosystem on CX with the support... you:Bridge the data gap between current customer DSCVR implementations and next gen CX platform, successfully translating...
and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear... initiatives that can help enhance business performance. As part of these, you will drive the following : Ability to provide CX...
dashboards and reports interpret results and translate them into plain-language insights and communications for the team and the... the CX maturity model co-ordinate topics across projects / functions and generally drive adoption of the customer feedback...
we can't achieve in the cloud.Basic Qualifications7+ years of experience of CX IT platform implementation in a hands..., or any other equivalent Cloud CX technology.Experience with AWS services such as S3, DynamoDB, CloudWatch, and IAM and familiarity...
level.Raise standards: Define clear input / output metrics for Safety Quality Productivity and CX. Review weekly;inspect... empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation...
Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results... to customers. Support CX team in meeting monthly metrics. ABOUT YOU - 2-4 years of relevant work experience, preferably...
team focused on Franchise Hunting, Setup, and Management, ensuring partner-led operations deliver strong results, follow..., implementing corrective plans where needed. 6. Cross-Functional Collaboration Work closely with Operations, Marketing, CX...
that elevate service quality, optimize performance, and reduce defects. Own and continuously refine key CX policies, ensuring... and design interventions that improve support touchpoints and overall satisfaction. Define, monitor, and communicate key CX...
We are looking for an experienced and results-driven professional to join our client's team in the technology sector. In this role, you will contribute... to the migration of ERP and CX data into a centralized Databricks data lakehouse and the development and deployment...
insights in support of various CX initiatives. ​Perform complex data review, research, and/or reconciliation. Identify trends... (e.g. CSAT, NPS, Effort Score) and KPIs ​Identify gaps in CX insights and provide recommendations for improving...