includes maintaining card access as well as score carding, financial reporting, key performance indicator report generation...
score, etc.), and manage customer inquiries directly excelling his/her skills towards the customer service excellence Role...
should score a minimum of C1 on CEFR. The selected candidate must have strong analytical and problem-solving skills The selected...
Development Plans for the assigned commodities, including establishing supplier score cards. Support resolutions of GR/IR issues...
Promoter Score) to consistently improve customer experience. • Allocating, driving, and monitoring work based on order content...
utilization targets on a quarterly basis Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets...
achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS). • Ensuring the achievement of budget...
, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management...
, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management...
to 75 calls per day, 95% availability to answer calls, 5.5-minute average handle time, 3.0 average call quality score...