score, etc.), and manage customer inquiries directly excelling his/her skills towards the customer service excellence Role...
propositions. Shows expertise in CX KPIs (CSAT, CPO, TPO, QA score) and manages outsourced operations with ease. Analyzes...
, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management...
of customer satisfaction established in the score cards, keep the plant informed in said results.- Develop and implement control...
a ofertas de las categorias en diferentes cadenas.- Llenado de Score Cards por categorÃa.WHAT YOU´LL NEED TO SUCCEED:- Carrera terminada...
counts and btq documentationResponsible of net promoter score, audits, mystery shopper, and global boutique kpisAnalyze...
, assisting Site HR through employee engagement initiatives, and building a comprehensive EE Index & Net Promoter Score guides...
and best practices across service and delivery excellence.- Perform delivery reviews, evaluate and provide balanced score card... with delivery / service metrics through balance score card system- Foster open sharing of project health and project related...
exchange for new business.- Make use of SMS (Supplier Management Score) reports and supplier risk management tools to set...
language and demonstrated fluency in English as determined by results of TOEIC exam. Minimum TEOIC score of 450. Able to work...