specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score...
using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO’s solutions...
% availability to answer calls, 5. 5-minute average handle time, 3. 0 average call quality score. Handle inbound calls, answer...
or improvement opportunities Operations Management Responsible for maintaining desired level / score(s) & enhancing End User... Customer Satisfaction score, Agents' Quality Tele - Monitoring score(s) and Agents' Communication skills / score Provide hands...
a comprehensive customer health score. Lead key escalations by assisting account and support teams with focused efforts. Partner...
-party), growth margin percentage, net price variance, Net Promoter Score (NPS), inventory turn on finished goods...
a comprehensive customer health score. Lead key escalations by assisting account and support teams with focused efforts. Partner...
, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management...
Management Team attrition %, Employee satisfaction score ServiceNow - IT Service Management...
systems. Lending — 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation...