Sourcing Analyst
, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management...
, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management...
specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score...
using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO’s solutions...
% availability to answer calls, 5. 5-minute average handle time, 3. 0 average call quality score. Handle inbound calls, answer...
a comprehensive customer health score. Lead key escalations by assisting account and support teams with focused efforts. Partner...
, Mechanical or Mechatronic Engineering (or equivalent) Advanced English - TOEFL min. Score of ITP 585 / iBT 84, CEFR level B2-C1...
or improvement opportunities Operations Management Responsible for maintaining desired level / score(s) & enhancing End User... Customer Satisfaction score, Agents' Quality Tele - Monitoring score(s) and Agents' Communication skills / score Provide hands...
a comprehensive customer health score. Lead key escalations by assisting account and support teams with focused efforts. Partner...
-party), growth margin percentage, net price variance, Net Promoter Score (NPS), inventory turn on finished goods...
Management Team attrition %, Employee satisfaction score ServiceNow - IT Service Management...