SW Automation Tester
. Lead the troubleshooting and root cause analysis of test failures, using detailed log reviews and cross-functional...
. Lead the troubleshooting and root cause analysis of test failures, using detailed log reviews and cross-functional...
across at least three voice platforms to support operations and enhancements. Identify recurring issues, perform root cause analysis...
. Responsibilities: Technical Troubleshooting: Perform in-depth diagnostics to identify root causes and resolve application issues...
and oversee the resolution of platform-related incidents and problems. Analyze the root causes of recurring issues and implement...
user requests. Technical Analysis: Replicate user-reported issues in-house on virtual test environments to isolate root...
(as needed), and root-cause analysis and corrective actions for nonconformities. Capture lessons learned and drive continuous improvement...
, failed logins;troubleshoot with app teams;document root causes Reporting & Dashboarding: Weekly performance and uptime...
) Perform troubleshooting, root cause analysis, and solution documentation Ensure compliance with SLAs and operational...
, NAT, Firewall concepts Experience with cloud platforms (AWS / Azure / GCP) Exposure to production support and root cause...
and support teams on incident response, root cause analysis, and preventative improvements Support change, incident...