Service Desk Analyst
and issues to Managers and Service Desk employees Escalates issues in real time per escalation procedures Performs root cause...
and issues to Managers and Service Desk employees Escalates issues in real time per escalation procedures Performs root cause...
effective solutions based on root causes;seeks diverse opinions;applies six sigma procedures - Conflict Management: Makes...
Investigating support cases, performing root cause analysis, and offering indepth solutions. Deploying and managing customer...
(FMEA, SPC, MSA, Root Cause Analysis, etc.), - Continuous improvement techniques, - Budgeting & Cost estimating, Project...
Maintain an overview on the whole set of metrics, collaborating with Data Analyst to put in place Root Cause Analysis...
-to-end, working with users and technical stakeholders - Conduct root cause analysis on incidents, identifying...
(Planning, organization and structure) - Self leading - Proactive & accountable - Critical thinking: Root cause analysis...
identifying the root cause of issues and recommending and implementing solutions - On projects supporting the build and migration...
- Adept with problem-solving, able to break down root causes of problems - Effectively works under the pressure and to agreed...
and ultimately eliminate the defect. Skills that will be required include Root-Cause-Corrective-Action Analysis (RCCA), 8D, rework...