Support Agent
. Familiarity with customer service SaaS tools, Slack, and Google Workspace. Working Model & Tools: This is an independent...
. Familiarity with customer service SaaS tools, Slack, and Google Workspace. Working Model & Tools: This is an independent...
with clients through Slack, email, and video calls, providing insights and updates Explore and test new advertising channels... skills Proactive communicator, comfortable using Slack, email, and video calls Availability to work CST hours Nice...
with Slack integration and CRM (HubSpot/Salesforce) setup. - Ensure customers complete ICP setup and understand their Dashboard..., first Slack alert, etc.). Customer Success (20%) - Conduct monthly check-ins for active customers. - Track usage...
. - Friendly, cheerful, bubbly demeanor at all times - Ability to work with Word, Excel (Airtable, Slack, Fresh Desk experience...
schedule & set up tool (Smartsheet/Asana/Google Sheets, etc.) ? Internal Slack channel ? Weekly internal delivery team... be done via Slack if sufficient) Review forecasted Work hours Escalate overallocation of resources to Delivery Managers* Review...
integrating with other messaging/collaboration platforms (e.g., Slack, Google Workspace, Zoom, etc.). Familiarity with Microsoft...
permission structures Create automations and integrations with other tools (e.g., Slack) Develop comprehensive user guides...
(Smartsheet/Asana/Google Sheets, etc.)? Internal Slack channel? Weekly internal delivery team meeting - Conduct internal KT... resource assignments - Facilitate weekly internal ZD Delivery team meeting (can be done via Slack if sufficient) - Review...
schedule & set up tool (Smartsheet/Asana/Google Sheets, etc.) ? Internal Slack channel ? Weekly internal delivery team... (as needed) Request & manage resource assignments Facilitate weekly internal ZD Delivery team meeting (can be done via Slack...
, Microsoft 365, Slack, Zoom, Atlassian, etc.). Develop and implement automation scripts and workflows to enhance system..., Slack, Zoom, Atlassian, or similar enterprise collaboration platforms. Expertise in scripting languages (e.g., PowerShell...